Support

We read every message.

Operated by Faran Mahmood · Lahore, Pakistan.

Privacy requests and appeals

Email hello@useturnover.com to request access, correction, erasure, restriction, objection or an appeal of a privacy decision. You do not need an account to contact us. Describe the relevant record and desired outcome without sending passwords, identity documents or unnecessary private material. We may request proportionate verification before releasing or changing data. Account deletion instructions are on the deletion page.

Report abusive content or a safety issue

Use Settings → Report content or abuse, or email a report. Identify the record or behaviour and where it appears. The app does not send your report to other house members. We may need more information to investigate, and may restrict access or remove unlawful content. Turnover is not an emergency service; contact local emergency services if someone is in immediate danger.

I didn't get my verification or reset code

Codes are six digits and arrive by email, usually within a minute. Check your spam folder first. Codes expire after an hour, and asking for a new one immediately invalidates the previous one — so use the most recent email. If nothing arrives at all, email us with the address you're trying to use.

How do I join a house?

A current member sends you a single-use invite that expires after seven days. Tapping the link opens Turnover directly. If the link doesn't open the app, install Turnover first, then use "I have an invite code" on the welcome screen and paste the code from the same message.

Someone moved out — how is the settlement worked out?

Every line is calculated and shown separately: deposit position, asset depreciation over its expected life, bills prorated by the days you actually occupied the room, and shared expenses. You can open any line to see the working. Anything flagged as disputed is excluded from the agreed total rather than blocking it.

Can I change the currency?

Yes — Settings › Currency sets how amounts are displayed for the whole house. Nothing is converted and no recorded figure changes; only the formatting follows the code you pick.

How do I cancel a subscription?

Subscriptions are billed by Apple or Google, so they're cancelled in your App Store or Google Play account settings. Deleting your Turnover account does not cancel them.

How do I delete my account?

Settings › Delete account, inside the app. Full details, including what is kept and why, are on the account deletion page.